Visit Waterford has today (July 22nd) announced the launch of its brand new website, a bold and innovative platform that reimagines how visitors discover Ireland’s oldest city and its surrounding treasures. According to the Visit Waterford team, “This isn’t just another tourism website – it’s a personal invitation to explore Waterford through the eyes of the people who know it best.”
The new site, currently live at VisitWaterford.com, offers travellers the chance to go beyond traditional listings and recommendations. In a first-of-its-kind move for an Irish destination, Visit Waterford has introduced a human-backed digital concierge service, where real local volunteers are available online to share their own stories, insights, and practical tips with potential visitors.
Unlike automated chatbots or generic travel suggestions, the digital concierge service connects users with Waterford natives who are passionate about where they live and eager to help others experience the best of it. These digital concierges – all volunteering their time – provide everything from restaurant suggestions and event highlights to secret spots and local legends, giving visitors a truly personalised and authentic planning experience.
Speaking about the launch, Chair of Visit Waterford, Clare Barrett, said:
“We very much wanted to create more than just a tourism website. This is a digital companion for anyone visiting Waterford – whether you’re a first-time explorer, a returning tourist, or a local rediscovering the magic of your home. With tools to plan, inspire, and navigate, the new VisitWaterford.com turns ideas into unforgettable experiences, so we are absolutely delighted to unveil this new website with a difference.
It’s more than a guide – it’s a warm welcome from the people of Waterford to the world. This project is built on the power of local knowledge, generously shared by volunteers who love their city and county. We believe this personal touch will transform how visitors connect with Waterford, both before and during their stay.”
The new Visit Waterford Digital Concierge team includes Eoghan O’Brien, based in Dungarvan, Katie & Kieran Harty, Dungarvan, Amy Perdue in Dungarvan, Maria O’Donovan in Gaeltacht na nDéise, Rosa Ospina, Dungarvan, Jessica Manning, Waterford City and Sinead Gould, Waterford City.
The Visit Waterford team have, in addition to human-backed knowledge, designed a powerful digital platform to help visitors effortlessly explore, plan, and experience everything Ireland’s oldest city and the surrounding county have to offer.
The platform is designed to be intuitive, mobile-friendly, and visually rich, showcasing Waterford’s natural beauty, vibrant culture, and historical significance. From the sunny Copper Coast to the lively Viking Triangle, users can browse and plan with ease, knowing a real local is just a message away to help shape their journey.
Built with user experience at its core, the new website offers intuitive planning tools, stunning visuals, and a curated guide to the best of Waterford – from heritage sites and hidden gems to vibrant festivals and culinary highlights. Whether planning a weekend escape or a weeklong itinerary, VisitWaterford.com is now the go-to destination for all travel planning needs in the region.
Key features and tools include an interactive itinerary planner, dynamic map integration, curated experiences & trails, and an events calendar – all with a mobile-first design. With inclusive and accessible information offering clear categories, multilingual support, and accessibility features, the site is welcoming to visitors of all backgrounds and needs.
From ancient history to stunning coastlines, world-class food, and warm Irish hospitality, Waterford is waiting to be explored. Now, with the help of VisitWaterford.com, planning your adventure is easier, faster, and more exciting than ever.