Amid the backlash, the business—touted as S’pore’s largest 24-hour spa—closes its pools
When House+ Bubble announced its arrival in Singapore, it quickly became one of the most talked-about spa openings here.
Touted as Singapore’s largest 24-hour spa—it will span nearly 100,000 sqft once completed—the new S$45 million wellness destination in Jurong East promised an all-in-one experience: soaking pools, therapy rooms, a cinema, an e-sports room, and round-the-clock access.
But that hype appears to have been short-lived.
Just a week into its soft-opening, during which guests could access the spa, massage services, pools, and dining areas for S$49, House+ Bubble closed its bathing pools in both the male and female sections indefinitely, citing “internal facility adjustments.”
This move comes amid mounting complaints online. Google Reviews and visitor feedback have flagged hygiene concerns, inconsistent pool temperatures, and other operational issues, raising questions about whether the spa can live up to its lofty promises.
A slew of negative reviews
When Vulcan Post combed through House+ Bubble’s Google Reviews, bathrooms and toilets were described as “dirty,” and shared amenities raised concerns: combs reportedly had visible dandruff, while communal skincare bottles contained stray hairs.
Others pointed out that, despite being marketed as a 24-hour spa, not all facilities actually operate around the clock. The on-site restaurant closes at 12:30 AM, while massage services end at 10:30PM.
In response to one reviewer, the management of House+ Bubble said that it “is taking action to address these issues” and would elevate its cleaning standards.
Some visitors also highlighted hidden costs and misleading advertising. Despite claims of “unlimited massages,” the S$49 soft-opening fee only covered the massage chairs. A proper massage would reportedly cost between S$150 and S$250 per hour.
Alleged staffing issues
Allegedly, staffing issues may be compounding the spa’s operational problems.
A Reddit post claims that several employees left after short stints due to “poor management” and “poor staff treatment.”
Staff reportedly received only a 30-minute unpaid meal break for a nine-hour shift, despite being told they would get an hour. The post adds that the spa is now facing manpower shortages as a result.
Vulcan Post has reached out to House+ Bubble for comment on these claims but has yet to receive a response.
A S$45 million spa ambition
House+ Bubble is a S$45 million project.
Its first opening phase, spanning approximately 49,000 sqft, was slated for an official launch on Mar 14, though it remains unclear if this will proceed as planned.
The second phase will look to add about 50,000 sqft, and is targeted for completion at the end of the year, subject to regulatory approvals.
Currently, visitors can still access House+ Bubble, but following the closure of the bathing pools, the trial operating fee has been reduced from S$49 to S$39 for three hours, excluding pool access.
- Read other articles we’ve written on Singaporean businesses here.
Featured Image Credit: House+ Bubble/ Screengrab from Google Reviews